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Privacy Statement


Data Protection and Privacy Policy


Our privacy policy:

Archant is committed to respecting Your privacy. This statement sets out how Archant Group Websites comply with European Community data protection requirements. We are registered under the Data Protection Act 1998.

This privacy statement applies to this Website only – it does not cover other websites to which We may provide links, or to Archant Websites other than those operated by Archant Group.


Is it possible to access the Website without disclosing personal data?

Yes. You can visit the Website without identifying Yourself or revealing any personal information. Once You choose to provide Us with any information by which You can be identified, it will only be used in accordance with this privacy statement.


What information do We collect?

We collect the personal data that You volunteer on forms You submit to Us (for example in registering for membership services), and in emails You send to Us.

Where You can Order products, We will collect Your name, contact and billing information, transaction and credit card information.


What do We do with the information We gather?

We require this information to understand Your needs and provide You with a better service. We will also use it to send You the information You have requested – for example details of houses for sale and jobs which match Your requirements.

We may contact You for market research purposes or to give You information about new features on the Website. You will only be contacted if You have given Us authority to do so.


Do We disclose Your personal data to third parties?

We will ensure that Your personal data will not be disclosed to third parties except insofar as You have consented to such disclosure or We are required to do so by law.
Your personal data may be disclosed to other companies within the Archant Group.


Can I see the information You hold about me? And can I amend it?

You may request details of personal information which We hold about You under the Data Protection Act 1998. If You would like a copy of the information, please write to Mark Eastaugh, Data Protection, Archant Limited, Prospect House, Rouen Road, Norwich, Norfolk NR1 1RE, or email dataprotection@archant.co.uk. A £10 fee is payable for all requests made under the Data Protection Act.

If You believe that any information We are holding on You is incorrect, please write or e-mail Us to the above address. We will correct any information which was found to be incorrect within 28 days and without charge.

If You have agreed to the disclosure of personal information and to receiving marketing and promotional information, but no longer wish to do so, then please contact Us at 01603 772772.

If You are unhappy with Our response, You can ask the Information Commissioner to assess whether the requirements of the Data Protection Act have been met.

Write to The Information Commissioner at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF


Is the information You hold on me secure?

We are committed to ensuring that Your information is secure. In order to prevent unauthorised access or disclosure We have put in place physical, electronic and managerial procedures to safeguard and secure the information We collect on-line. All employees who have access to Your personal data are contractually obliged to respect Your confidentiality. We have put in place technology measures and security policies and procedures to protect personal information from unauthorised access, improper use, alteration, unlawful or accidental destruction or accidental loss.


Do We use cookies?

Yes. A cookie is a piece of text which asks permission to be placed on Your computer’s hard drive. Your browser adds that text in a small file. A cookie helps Us to analyse web traffic and allows Websites to respond to You as an individual. For example cookies are used for membership details on the property, jobs and business sections.


Do We gather any other information?

Yes, We use an independent measurement and research company called Omniture, who gathers non-personal data regarding the visitors to Our website on Our behalf using cookies and code. Both the cookies and the embedded code provide non-personal statistical information about visits to pages on the website, the duration of individual page view, paths taken by visitors through the website, data on visitors' screen settings and other general information. Archant uses this type of information, as with that obtained from other cookies used on the website, to help it improve the services to its users.


Additional Services:

From time to time We may provide additional services for You to download. However, the download time may vary considerably between the types of content and You agree that You are wholly liable and responsible for any telephone call and/or other charges incurred in downloading the same.
Sales and Services

For the acceptance of advertisements please refer to Acceptance of Advertisements above
Third Party Sites

Some third party sites which are either embedded into the Website or links are provided are sites which are operated by third parties with whom Archant has a commercial association, including but not limited to sites by means of which You can make payment for use of the Website or associated services.

If You wish to make any purchases or enter any financial dealings on such website, You will be entering a contract with the relevant third party operator who will ask You to supply information about Yourself and on Your financial affairs, including Your bank or credit card details.

The third party operator will have their own terms and conditions and privacy policy and it is up to You to indicate Your consent or otherwise to the use that the third party proposes to make of Your personal data.

While We select Our trading partners with care, Archant cannot be held liable for any loss or damage whatsoever which You may suffer as a result of Your decision to enter any dealings or transactions with, or supply personal information to, a trading partner or any third party.

Please ensure You are aware of whom You are contracting with and the relevant terms and conditions prior to entering into any contract.

A contract for Us to supply You with goods or services will only be created when We accept Your Order (which We may do in writing, by email or by fulfilling that Order). Goods and services advertised on this Website may not actually be available when You place Your Order as We reserve the right to withdraw services at any time.

Once We accept Your Order We will inform You in writing of the details of Your Order, the price of the goods including taxes and delivery costs, arrangements for payment and delivery, and Your/Our obligations.

We shall deliver Your goods within a maximum of 30 days beginning with the date of the Order. If goods are not available, Archant will inform You and reimburse any sum already paid within 30 days.

You have the right to cancel the contract for whatever reason within seven working days ("cooling off" period) from the date that You receive the goods (or, for services, the date of conclusion of the contract) or from the date the written confirmation is provided if later. This right to cancel does not apply to Excluded Contracts.

Certain contracts are excluded from the right to cancel and You will not automatically have the right to cancel these contracts. For example, contracts for customised goods (e.g. advertisements) or those which deteriorate rapidly (e.g. food and perishable items) and contracts for the supply of video or audio recordings or computer software that is unsealed by You.

If You cancel the contract We will re-imburse You as soon as possible. In any event, Archant will refund You within 30 days of the notice of cancellation, without any charge other than the direct cost of returning the goods.

Where You return the goods by post, You are under a duty to take reasonable care to see that they are received and not damaged in transit.


Indemnity:

You agree to indemnify and hold Archant, its subsidiaries, and affiliates, and their respective officers, agents, partners and employees, harmless from any loss, liability, demand, claim or legal proceedings brought or threatened, including expenses of any character suffered or incurred arising out of Your use of the Website or the Services in violation of this Agreement, and/or arising from Your use of or conduct on the Website or in use of the Services and/or a breach of this Agreement.

Archant Regional Limited, Company number 19300